>Here is the latest reply from
>Qwest, about 800 numbers getting
>your phone number even if
>you use call blocking.
>Essentially it says "don't worry about
>it", which is very comforting.
I would disregard their advice, which is geared toward alleviating customer concerns about this infringement of privacy.
>I find it interesting because
>it contradicts the information ...
Yes, it does.
>99.9% of all companies that subscribe
>to an 800 line do
>not have a
>Caller ID unit in the building-it's
They don't even know what it's called. It is called "ANI" for "Automatic Number Identification". Many 800 companies have these. In fact, they are typically connected through the telephone switch into the company database so that it will pull up the customer name, address, and other information based upon the phone number.
Have you ever called a bank, support center, or brokerage and had the customer service rep ask you for your address for security purposes? They are comparing it with their database information, which more often than not, is automatically keyed on the ANI information.
Or how about when you call the 800 number, they say "Mr/Ms xyz?", using your name? They therefore must be using such a system. Reps are trained not to respond that way because it bothers customers, so they ask you for your name instead and compare it with the name on their screen.
>But, in a corporate environment,
>only the area code of
>the caller shows
>up on toll-free calls-and on the
>statements for that matter.
Not true. I have been told otherwise directly by companies using ANI. In fact, the complete calling number shows up on the company phone statement, even if they do not use ANI.
>Your worries about this happening are
> The only true
>protection (100%) from this is not
>calling the numbers, which you
>have the control over.
JUNKBUSTERS Telemarketing http://www.junkbusters.com/ht/en/telemarketing.html
Hope this helps,